Reactive Maintenance
Defects reported, fixed, photographed and closed out — with minimal disruption to your business.
Standard call-outs: £60, credited towards your first hour of work.
Doors, locks, fittings, surfaces and wear-and-tear issues handled through a clear reporting and completion process, with a written record for your files.
Send a few photos and the postcode. We'll review what's needed and explain the next step.
Call-out fee explained
The £60 fee covers our visit and assessment. If you choose PPS to carry out the work, that payment goes towards the first hour of labour. If you decide not to proceed, the call-out fee still applies. Any further labour, materials or additional charges are explained and agreed before work begins. Larger projects are quoted individually.
The problem
- Small defects left open for weeks
- Contractors disrupting staff or customers
- No written record for your facilities file
Every job is logged, photographed and confirmed complete.
WHAT WE DO
What we take care of
Examples of work we can help with, subject to assessment and the agreed scope.
WHY IT MATTERS
Why it's worth doing properly
Less disruption.
Work is scheduled around your opening hours where possible.
Records for your files.
Before-and-after photos and a completion note for every job.
One contact for all defects.
No juggling several suppliers.
Professional on site.
Workwear, tidy working, and respect for staff and customers.
THE PPS PROMISE
Professional standards, before the first tool is unpacked.
Respectful, tidy and accountable from arrival to handover.
WHAT'S INCLUDED
What you receive
THE PROCESS
How it works
Report the defect
Price or approval within an agreed limit
Attendance scheduled
Fixed and photographed
Closed out
Not included
Regulated gas, electrical and fire-safety work unless carried out by appropriately qualified people. 24/7 emergency cover is not guaranteed.
QUESTIONS
Frequently asked questions
MORE COMMERCIAL SERVICES
Other commercial services
Defect to report?
Send the location, a photo and a short description.