Terms of Service

Business identity

Proper Property Solutions LTD, company number 17421884, registered in England and Wales. Registered office: 124 City Road, London, United Kingdom, EC1V 2NX. You can contact us at contact@properpropertysolutions.co.uk or 07533 975725.

The registered office is for company correspondence only.

Using this website

This website provides information about our services and allows you to submit an enquiry. Using the website, requesting a quote and entering a service contract are separate things. Submitting an enquiry through this website is not a booking and does not constitute acceptance of paid work or a service contract.

Enquiries and quotes

An enquiry is a request for us to assess your property and provide information about potential work. We review the information you provide and contact you to discuss the next steps. A quote, where provided, is a fixed price offer. An estimate, where provided, is an approximation of likely cost based on available information and may be revised. Work begins only following agreement on scope, price or basis of charge, scheduling and applicable job terms.

A site assessment may be needed before a quote can be confirmed. Additional work or costs identified during the job require agreement before proceeding. Any assessment, travel, priority or out-of-hours charge will be disclosed before booking.

Scheduling

Scheduling is subject to agreed arrangements. PPS does not guarantee emergency attendance. Priority scheduling may be requested and is subject to availability and location. Sunday and out-of-hours work may be available where required; additional charges may apply and will be disclosed before booking.

Specialist work

Specialist or regulated work is only undertaken or arranged where the appropriate competence or qualification is available. Where specialist input is required, this is identified and the proposed arrangements explained before booking.

Your responsibilities

• You must have the authority to instruct the work and arrange lawful access to the property.
• You should disclose any known relevant hazards or constraints at the property before work begins.
• You should provide accurate information about the property and the work required.

Care and liability

PPS carries out work with reasonable care and skill. Your statutory consumer rights are not affected by these terms. If you have a concern about the work, please raise it promptly so it can be addressed.

PPS is not liable for pre-existing conditions or issues outside the agreed scope of work. Nothing in these terms excludes or limits liability for death or personal injury caused by PPS's negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Consumer cancellation rights

If you are a consumer entering into a distance or off-premises service contract with PPS, you may have a statutory right to cancel within 14 days of the contract being formed, unless an exception applies. This right applies to the service contract, not to the initial enquiry through this website.

If you request that work begins during the cancellation period, this must be done by an express request. Where work has been fully completed during the cancellation period following your express request, you may lose the right to cancel in relation to that work, provided the legal conditions for this are met. Any proportionate payment for work completed before you cancel will depend on the legal conditions being satisfied.

An "urgent" or "priority" enquiry does not automatically remove your cancellation rights. Required pre-contract information, cancellation instructions and any applicable cancellation form will accompany the actual booking and contract process. This website enquiry form does not fulfil that process automatically.

Pricing and payment

The price or basis of charge and applicable payment terms are agreed before work begins. Any deposit, assessment fee, travel charge or cancellation provision will be explained before you commit. Submitting a website enquiry does not create a payment obligation. PPS does not charge interest.

Tenant Refurb

The Tenant Refurb enquiry is free, and the initial suitability checks are free. Submitting an enquiry does not create a paid booking or a service contract.

Where appropriate, a separately agreed £80 Assessment & Plan is arranged. The assessment scope and delivery arrangements are confirmed before payment. For straightforward jobs, PPS may waive the assessment fee and quote directly — if a paid assessment is appropriate, this is explained before you decide.

If you accept a PPS quotation for the assessed Tenant Refurb works within 30 days of receiving your assessment plan, the £80 fee is deducted from the price of those works. Works can be scheduled later, subject to availability.

Optional landlord coordination is separately scoped and priced, and is agreed before that service starts. Customer approval remains necessary for costs, changes and proposed agreements.

Complaints

If you have a complaint, please contact us at contact@properpropertysolutions.co.uk or 07533 975725. We will acknowledge your complaint and aim to respond promptly.

Changes to these terms

We may update these terms from time to time. The date above shows when they were last updated. The terms that apply to any specific job are those agreed at the time of booking.